Due to the bespoke nature of our products, we are unable to offer refunds or exchanges for orders placed.
Quality Issues
If you receive a product that is damaged or defective upon arrival, please contact our customer service team immediately after receiving your order. We will require photographic evidence of the damage or defect. Once we have verified the issue, we will either replace the product or offer a full refund, at our discretion.
No Returns for Change of Mind
We are unable to accept returns for orders placed due to a change of mind, incorrect measurements, or other reasons not related to product quality. Please ensure that you have carefully reviewed your order before submitting it.